CUSTOMER SATISFACTION
The main aim of Laboratorio Chimico Hibros is to guarantee full customer satisfaction. Everything starts from a first
direct contact between our technicians and the client, to decide general strategy, and then it goes on to meticulous analysis of all details that will form the fi nished product, in particular the preparation of product's image and its careful formulation. The other fundamental engagement that Hibros undertakes is to propose absolute high quality manufacturing processes.
MARKET RESEARCH
Commercial success is based on a thorough strategy that allows insertion of the right product in the right distribution channel.
Hibros, thanks to its widespread sales organisation, not only in the Italian network but also in the European and American ones,
is capable of investigating the most demanded products and the most appealing formulations to the varied customers of Perfume Shops, Shopping Centres and Sport Shops.
ANALYSIS OF AVAILABLE PRODUCTS
Market research implies controlling competitors' references, particularly their distribution channel, all of their products' pluses, their connection with promised effects and the related price/quality ratio.
CONSUMER'S FEEDBACK
In addition to traditional tests, carried out by qualified research laboratories and through academic partnership (all products are not tested on animals), Laboratorio chimico Hibros considers direct comparison to the final user of primary importance.
Clinically tested products undergo a second control on a "representative sample" through cooperation between professional figures in beauty, sports and therapeutic fields.